Regina Owan
Versatile Professional in Customer Service, Media & Administration
Abuja, NG.About
Highly adaptable professional with a robust background in customer service, sales, and media production, adept at enhancing client satisfaction and streamlining operations. Proven ability to manage complex transactions, resolve customer issues, and coordinate projects, supported by a strong foundation in digital media communication and administrative excellence. Eager to leverage diverse skill set in a dynamic role requiring exceptional organizational, communication, and problem-solving capabilities.
Work
GAS CONNECT
|CUSTOMER SERVICE REPRESENTATIVE
Abuja, Federal Capital Territory, Nigeria
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Summary
Managed comprehensive customer service operations, processed sales transactions, and maintained product displays to ensure optimal sales performance and customer satisfaction.
Highlights
Professionally attended to customer enquiries, providing accurate product and service information to enhance satisfaction and build rapport.
Efficiently processed diverse sales transactions using Point of Sale (POS) systems, accurately handling cash, card, and electronic payments.
Resolved customer complaints and escalated complex issues appropriately, maintaining accurate sales records and daily transaction reports.
Organized and merchandised products on display, ensuring sales area cleanliness and orderliness to optimize customer experience and drive sales.
Consistently met sales targets and promoted products/services, adhering to company policies and collaborating effectively within a team.
DOHEN TRAVELS AND TOURS LTD.
|CUSTOMER SERVICE REPRESENTATIVE (NYSC INTERN)
Abuja, Federal Capital Territory, Nigeria
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Summary
Served as a National Youth Service Corps Intern, providing comprehensive customer support for travel services and ensuring smooth operational delivery.
Highlights
Addressed customer enquiries across various platforms (in-person, phone, email, online), providing accurate information on travel packages, visas, and pricing.
Assisted clients with flight bookings, hotel reservations, and tour arrangements, processing reservations, confirmations, cancellations, and amendments.
Managed customer complaints and resolved travel-related issues professionally, coordinating with airlines and hotels to ensure seamless service delivery.
Maintained detailed customer records and booking documentation in Excel, efficiently processing payments and issuing invoices/receipts.
Promoted travel packages and up-sold additional services, ensuring compliance with company policies and supporting marketing efforts.
NADREM STORES
|SALES ASSISTANT
Abuja, Federal Capital Territory, Nigeria
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Summary
Facilitated customer purchase decisions, managed sales transactions, and maintained store operations to optimize sales and inventory management.
Highlights
Assisted customers in product location and decision-making, providing detailed product information and promotions to enhance sales.
Operated Point of Sale (POS) system for accurate processing of sales transactions, including cash, card, and electronic payments.
Managed inventory by stocking shelves, ensuring proper display, monitoring stock levels, and reporting shortages or expired items.
Maintained store cleanliness and organization, ensuring correct pricing and labeling of products for optimal presentation.
Handled customer enquiries, complaints, and returns professionally, promoting store offers and supporting sales targets.
CROSS RIVER STATE BROADCASTING CORPERATION(CRBC) ІКОМ
|INTERN
Ikom, Cross River State, Nigeria
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Summary
Supported radio production, managed audio equipment, and contributed to content creation and audience engagement for broadcasts.
Highlights
Assisted in radio production, recording, and live broadcasts, contributing to the smooth execution of programming schedules.
Conducted research and prepared compelling content for various shows, enhancing program quality and audience relevance.
Operated audio equipment and maintained studio technology, ensuring high-quality sound for broadcasts and recordings.
Supported social media, promotions, and audience engagement strategies, contributing to increased reach and interaction.
Gained practical knowledge of broadcasting practices, regulations, and media ethics, foundational for media career development.
Education
DELYORK CREATIVE ACADEMY
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INTRODUCTION TO ANIMATION & POST PRODUCTION 2
Animation & Post Production
Courses
Animation fundamentals (2D/introductory 3D)
Storyboarding and visual storytelling
Video editing and post-production basics
Audio and visual synchronisation
Creative and technical media production skills
OUR SAVIOURS INSTITUTE
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HIGHER NATIONAL DIPLOMA(HND)
Journalism and media production
Courses
Journalism and media production
Digital and social media communication
Public relations support
Research and content analysis
Strong written and verbal communication skills
OUR SAVIOURS INSTITUTE
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NATIONAL DIPLOMA(ND)
Journalism and media production
Courses
Journalism and media production
Digital and social media communication
Public relations support
Research and content analysis
Strong written and verbal communication skills